#StationFrustration in screenshots

In the screenshots below, the usernames, names and avatars on the posts by Station F residents have been blurred. Station F staff info has also been blurred, however the "-staff-stationf" bit on their usernames has been kept intact for ease of understanding. All screenshots have, as a title attribute, the date in which they happened.

Since it opened its doors in July 2017, residents have regularly suffered frustrating situations at Station F. The screenshots below demonstrate many of these situations.

Construction noise

Posts below were added to Slack between 24/07 and 25/08/2017. In particular, construction noises got so bad on the 25th, that residents started swearing openly, and Station F’s boss had to apologize. And a few days later, on the 29th, the negativity at Station F had reached extremely high levels, prompting me to write my letter on Slack to calm people down.

Screenshot from 24/07/2017

Screenshot from 21/08/2017

Screenshot from 25/08/2017

Screenshot from 25/08/2017

Screenshot from 25/08/2017

Screenshot from 25/08/2017

Bathroom problems

Posts below were added to Slack between 20/07/2017 and 24/01/2018. Bathroom problems would arise regularly after Station F opened its doors, possibly due to poor-quality construction.

Screenshot from 20/07/2017

Screenshot from 20/07/2017

Screenshot from 20/07/2017

Screenshot from 24/07/2017

Screenshot from 25/08/2017

Screenshot from 28/08/2017

Screenshot from 26/09/2017

Screenshot from 30/11/2017

Screenshot from 24/01/2018

Showers not working

Posts below were added to Slack between 07/09 and 30/10/2017. Showers would be out-of-order for long periods of time.

Screenshot from 07/09/2017

Screenshot from 18/09/2017

Screenshot from 30/10/2017

Water leakages

Posts below were added to Slack between 18/08 and 15/12/2017. Water leakages would be a constant at Station F, whenever it rained, possibly due to subpar construction/renovation of the ancient train station.

Screenshot from 18/08/2017

Screenshot from 25/08/2017

Screenshot from 25/08/2017

Screenshot from 25/08/2017

Screenshot from 05/09/2017

Screenshot from 09/09/2017

Screenshot from 14/09/2017

Screenshot from 14/09/2017

Screenshot from 01/12/2017

Screenshot from 11/12/2017

Screenshot from 15/12/2017

Microwave queueing

Posts below were added to Slack between 05/09/2017 and 09/01/2018. They show the frustration of residents for the long queues to heat up their food during lunch time.

Screenshot from 05/09/2017

Screenshot from 11/09/2017

Screenshot from 09/01/2018

Temperature problems

Posts below were added to Slack between 14/07 and 26/12/2017. Both freezing and very hot conditions happened in several occasions.

Screenshot from 14/07/2017

Screenshot from 18/07/2017

Screenshot from 06/09/2017

Screenshot from 28/09/2017

Screenshot from 02/11/2017

Screenshot from 26/12/2017

Holes in the building

Posts below were added to Slack between 16/08 and 05/12/2017.

Screenshot from 16/08/2017

Screenshot from 17/08/2017

Screenshot from 05/12/2017

Screenshot from 05/12/2017

Screenshot from 05/12/2017

Broken Handrail

Posts below were added to Slack between 23/11/2017 and 25/01/2018. The referred-to handrail is always the same.

Screenshot from 23/11/2017

Screenshot from 13/12/2017

Screenshot from 25/01/2018

Bad smell

Posts below were added to Slack between 05/09 and 05/12/2017.

Screenshot from 05/09/2017

Screenshot from 17/10/2017

Screenshot from 05/12/2017

Unproper maintenance or care

Posts below were added to Slack between 08/01/2017 and 29/01/2018. These show how Station F is regularly not kept up with the attention it needs.

Screenshot from 08/01/2017

Screenshot from 30/08/2017

Screenshot from 26/09/2017

Screenshot from 02/10/2017

Screenshot from 13/12/2017

Screenshot from 14/12/2017

Screenshot from 22/01/2018

Screenshot from 25/01/2018

Screenshot from 29/01/2018

Dying nature

Posts below were added to Slack between 09/08 and 22/11/2017. They show the lack of proper maintenance at Station F, that even living being such as fish and plants are also suffering.

Screenshot from 09/08/2017

Screenshot from 22/11/2017

Screenshot from 22/11/2017

Screenshot from 22/11/2017

Cockroaches

Posts below were added to Slack between 06/11 and 19/12/2017.

Screenshot from 06/11/2017

Screenshot from 19/12/2017

Alarm going crazy

Posts below were added to Slack on 18/09/2017. That day, the alarm went off, and it was beeping loudly for many minutes until somebody put it off, all the while making work very difficult.

Screenshot from 18/09/2017

Screenshot from 18/09/2017

Screenshot from 18/09/2017

Screenshot from 18/09/2017

Station F IPs banned, possibly unprotected data

Posts below were added to Slack between 15/09/2017 and 24/01/2018. It is possible that there are startups in Station F doing stuff banned by some websites, such as scraping their content, and as such these websites ban the incoming IPs, affecting access for everyone from within Station F. In addition, a resident received an email from some 3rd party claiming to have information from Station F residents, raising fears that private data may have been leaked.

Screenshot from 15/09/2017

Screenshot from 19/09/2017

Screenshot from 14/12/2017

Screenshot from 24/01/2018

Complaints about un-answered tickets

Posts below were added to Slack between 24/07/2017 and 21/02/2018. These show how residents at Station F were so frustrated at their tickets not being replied-to, that they would directly stop creating tickets and complain in Slack instead, and even joke about creating tickets, expressing that it would make no difference.

Many of the screenshots below also appear under their corresponding section.

Screenshot from 24/07/2017

Screenshot from 02/08/2017

Screenshot from 09/08/2017

Screenshot from 25/08/2017

Screenshot from 04/09/2017

Screenshot from 07/09/2017

Screenshot from 14/09/2017

Screenshot from 14/09/2017

Screenshot from 18/09/2017

Screenshot from 18/09/2017

Screenshot from 18/09/2017

Screenshot from 26/09/2017

Screenshot from 02/10/2017

Screenshot from 07/12/2017

Screenshot from 21/02/2018

Malfunctioning internet

Posts below were added to Slack between 18/07 and 22/02/2018. During the first months, the Station F staff would, for the most part, not reply to the questions concerning non-functioning internet from the residents. During this period, Internet was extremely unstable, and many residents decided to use their own data instead. Later on the problem was mainly solved, however downtimes keep happening constantly, up to this day (end of February 2018).

Screenshot from 18/07/2017

Screenshot from 18/07/2017

Screenshot from 18/07/2017

Screenshot from 19/07/2017

Screenshot from 20/07/2017

Screenshot from 20/07/2017

Screenshot from 24/07/2017

Screenshot from 24/07/2017

Screenshot from 24/07/2017

Screenshot from 25/07/2017

Screenshot from 03/08/2017

Screenshot from 23/08/2017

Screenshot from 29/08/2017

Screenshot from 04/09/2017

Screenshot from 04/09/2017

Screenshot from 11/09/2017

Screenshot from 12/09/2017

Screenshot from 18/09/2017

Screenshot from 18/09/2017

Screenshot from 19/09/2017

Screenshot from 20/09/2017

Screenshot from 22/09/2017

Screenshot from 22/09/2017

Screenshot from 26/09/2017

Screenshot from 02/10/2017

Screenshot from 02/10/2017

Screenshot from 12/10/2017

Screenshot from 13/10/2017

Screenshot from 10/11/2017

Screenshot from 14/11/2017

Screenshot from 20/12/2017

Screenshot from 13/02/2018

Screenshot from 14/02/2018

Screenshot from 19/02/2018

Screenshot from 20/02/2018

Screenshot from 21/02/2018

Screenshot from 21/02/2018

Screenshot from 21/02/2018

Screenshot from 22/02/2018

Screenshot from 22/02/2018

Screenshot from 22/02/2018

Printers/lockers ready?

Posts below were added to Slack between 17/07 and 31/08/2017. Both printers and lockers were widely requested, and residents were constantly asking when they would be ready, however the Station F staff would, for the most part, not reply. And when they did, the usual response was either "soon" or "next week", even if it would still be weeks away. Residents then got frustrated at the lack of information, the lack of consideration for a plan B, the sensation that the Station F staff was not taking care of their concerns, and the unprofessional handling of the situation (7 weeks of waiting is not what residents expected, upon being told "anytime soon").

Screenshot from 17/07/2017

Screenshot from 17/07/2017

Screenshot from 21/07/2017

Screenshot from 24/07/2017

Screenshot from 26/07/2017

Screenshot from 01/08/2017

Screenshot from 02/08/2017

Screenshot from 18/08/2017

Screenshot from 24/08/2017

Screenshot from 28/08/2017

Screenshot from 28/08/2017

Screenshot from 29/08/2017

Screenshot from 31/08/2017

Malfunctioning printers

Posts below were added to Slack between 07/09/2017 and 21/02/2018. After printers started being available, on 04/09/2017, many residents would be angry at being unable to print, due to the printer drivers not supporting their Operating Systems or some other problem.

Screenshot from 07/09/2017

Screenshot from 07/09/2017

Screenshot from 15/09/2017

Screenshot from 18/09/2017

Screenshot from 19/09/2017

Screenshot from 20/09/2017

Screenshot from 20/09/2017

Screenshot from 22/09/2017

Screenshot from 25/09/2017

Screenshot from 28/09/2017

Screenshot from 17/10/2017

Screenshot from 27/10/2017

Screenshot from 11/11/2017

Screenshot from 07/12/2017

Screenshot from 21/02/2018

Unfulfilled requests for information or features

Posts below were added to Slack between 20/07 and 25/09/2017. These are other examples of requests/questions by residents, not being addressed by the Station F staff.

Screenshot from 20/07/2017

Screenshot from 20/07/2017

Screenshot from 26/07/2017

Screenshot from 01/08/2017

Screenshot from 01/08/2017

Screenshot from 25/09/2017

Unfulfilled request for a members directory (work in progress?)

Posts below were added to Slack between 20/07/2017 and 24/01/2018. The directory of members is a feature that has been requested by many residents from the very beginning, and even several startups started creating the directory all by themselves. The Station F staff has indicated they are working on the implementation, however it has been more than 7 months and they have not released anything yet, making many residents open wonder why they haven’t uploaded a simple Excel sheet temporarily.

Screenshot from 20/07/2017

Screenshot from 26/07/2017

Screenshot from 09/08/2017

Screenshot from 30/08/2017

Screenshot from 11/09/2017

Screenshot from 17/10/2017

Screenshot from 25/10/2017

Screenshot from 24/01/2018

Station F staff accusing residents in the open channel

Posts below were added to Slack on 23/01/2018. Over time, residents got very frustrated at their tickets not being addressed properly, and as such many of them simply stopped creating tickets and started complaining in Slack instead. On this particular day, a resident got extremely frustrated at the Internet not working properly, right when he needed it the most, and so ranted about it openly on Slack. The Station F staff reacted improperly, prompting Station F’s management to intervene to reduce the tension.

Screenshot from 23/01/2018

Screenshot from 23/01/2018

Screenshot from 23/01/2018

Screenshot from 23/01/2018


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